The Perpetual Super-Novice
with Paul Sherman
25thMar '08
About the event
Paul Sherman, President of the UPA, drew on his extensive experience in developing software for various systems to demonstrate how many software application don't encourage users to progress beyond the 'Super-novice' level where they know the bits that let them do their job, but remain unaware of the many other things that could also help their productivity. Based on his article for the Journal of Usability Studies from UPA, Paul outlined key design principles to allow software to encourage discovery of new functions, without resorting to annoying paper clips. These principles included Awareness, Enjoyability, Mastery Activation, Community, and Traceability.
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