Usability in government websites
with Keith Nicholson and Ross Philip
30thNov '05
About the event
In this case study based event our two speakers shared their experience of tackling the usability issues with public sector websites.
The first speaker, Keith Nicholson, Communications and Information Services Division for the Scottish Executive, talk about the results of a benchmarking and usability study comparing the usability of the government websites of nine counties, including that of the Scottish Executive.
The second speaker, Ross Philip from User Vision presented a case study showing the benefits from researching a local authorities site's usability and making appropriate changes. The Council's new site was designed based on usability testing and information analysis, and they are currently reaping the benefits of greater uptake and use of services online.
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